If this line is shared, all the lines must be busy before incoming calls get rejected. If maximum number of calls is set for 50 and the busy trigger is set to 40, incoming call 41 gets rejected with a busy cause (and will get forwarded if Call Forward Busy is set). This setting, which works in conjunction with Maximum Number of Calls and Call Forward Busy, determines the maximum number of calls to be presented at the line. To review how this setting works for devices with shared line appearances, see topics related to shared line appearance in the Cisco Unified Communications Manager System Guide. If you use the external call control feature, and the policies on the policy server dictate that a chaperone must monitor and record calls, make sure that you set the Maximum Number of Calls setting to 2 and set the Busy Trigger setting to 1. Review Third-Party Call Blockers Suppose you’re waiting for a call from your bank. If it’s enabled, tap the Call Forwarding toggle to turn it off. Tap Call Forwarding and give it a few seconds to load.
Incoming call setting how to#
If the CTI application needs more than 200 calls, Cisco recommends that you configure multiple CTI route points. Here’s how to turn off call forwarding to ensure you receive calls on your iPhone as usual: Open Settings and tap Phone. This will prevent system performance degradation. NoteĪlthough the default specifies 5000 calls for maximum number of active calls that can be configured on a CTI route point, Cisco recommends that you set the maximum number of calls to no more than 200 per route point.
Use this field in conjunction with the Busy Trigger field. If the phone does not allow multiple calls for each line, the default specifies 2.įor CTI route points, you can configure up to 10,000 calls for each port. As you configure the number of calls for one line, the calls that are available for another line decrease. You can configure up to 200 calls for a line on a device, with the limiting factor being the total number of calls that are configured on the device. Multiple Call/Call Waiting Settings on Device Note:The range to select the Max Number of calls is: 1-200 This would be configured under the specific line on the phone.ĭevice -> Phone -> Find Phone -> Select Line on the phone -> Scroll to the very bottom of the page.
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